A State Farm insurance number is generating thousands of searches from people who can’t tell whether they’re being contacted by their insurer or targeted by scammers.
The number 18552311590 appears in both legitimate State Farm claims operations and fraud schemes reported to police across multiple states.
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BBB Records Confirm State Farm Ownership
Better Business Bureau complaint responses show State Farm representatives identifying themselves with the number throughout 2025. In documented case files, the company’s Property-Total Loss department lists “1-855-231-1590 ext 701” as their direct contact line for vehicle total loss claims.
The toll-free number does not appear on State Farm’s published contact pages. The company’s main claim line is 800-732-5246.
State Farm uses 855-231-1590 for outbound calls to customers with active total loss cases. Claim adjusters contact policyholders about vehicle valuations, settlement offers, and required documentation.
Police Document Impersonation Schemes
The Jonesboro Police Department issued a public alert in June 2024 after multiple residents reported calls from someone claiming to represent State Farm. The caller told victims they owed money for accidents they never had.
“Hang up immediately and contact your insurer to confirm if that information is true,” Jonesboro police wrote in their advisory.
Five years earlier, the Hampton County Sheriff’s Office in South Carolina investigated similar calls. Agent Debbie Elrod with State Farm Insurance told deputies the displayed caller ID showed a legitimate company fax number, but State Farm made none of those calls.
Scammers were using caller ID spoofing to make their numbers appear legitimate.
State Farm acknowledged the problem on its security webpage. The company warned that fraudsters regularly impersonate representatives to collect credit card numbers and personal information. The warning includes no mention of 855-231-1590 specifically, but addresses the broader issue of scammers faking State Farm numbers.
Database Shows Split User Reports
Phone lookup services show conflicting reports about calls from 855-231-1590. YouMail’s directory contains 93 user submissions, most confirming legitimate State Farm contact. Multiple users verified calls came from the Total Loss department between 2022 and 2023.
FindWhoCallsYou shows 15 reports classifying the number as an insurance scam.
Users on 800Notes complained about call timing. Several reported multiple calls before 8 a.m. Others noted three consecutive calls within minutes, none leaving voicemail.
RoboKiller’s database includes a user comment referencing a claim after someone drove through their garage. The user confirmed contact with State Farm’s claims department through the number.
Calls Concentrate in Louisiana, Illinois
Search data for 855-231-1590 shows heaviest activity from Louisiana and Illinois. Most calls occur on Saturdays, with reports clustering around evening hours.
The number is registered as a toll-free line in Florida. Phone validation services list the carrier as unknown.
State Farm Directs Customers to Verify Calls
State Farm’s security guidelines tell customers to hang up on unexpected calls requesting immediate payment or personal information. The company says legitimate representatives will never demand credit card details over the phone or threaten policy cancellation without written notice.
Customers can call State Farm directly at numbers printed on insurance cards to confirm whether the Total Loss department tried to reach them. The company maintains a fraud hotline at 800-835-6422 through the National Insurance Crime Bureau.
State Farm processes millions of auto claims annually. The company uses multiple departmental phone lines that customers won’t recognize.
Scammers Exploit Claims Process
The fraud works because timing makes victims vulnerable. People who recently filed insurance claims expect callbacks about their cases. Scammers know this.
A call from an unknown number claiming to be State Farm sounds plausible to someone waiting for a claim update. The caller requests account verification. Many people provide it.
Caller ID displays whatever number scammers program into their systems. They can show State Farm’s real numbers without controlling those lines.
The Federal Trade Commission received more than 2.6 million Do Not Call complaints in fiscal year 2025. Most violations came through robocalls rather than live callers.
Verification Determines Legitimacy
The number 18552311590 belongs to State Farm. But seeing it on caller ID proves nothing about who actually called.
Anyone receiving unexpected calls from this number should contact State Farm through official channels before sharing information. The company’s claim adjusters can reference specific case details without customers providing data first.
People who gave financial information to suspicious callers should contact their banks immediately and file reports with the Federal Trade Commission at ReportFraud.ftc.gov.
The real number and the fake calls look identical on caller ID. Only verification through company channels separates legitimate contact from fraud attempts.
